If you want to remain relevant as a retail business, you need to scrutinise the retail sales skills level of your floor staff. Of course, that much should be obvious. By assessing their competency, you’re ensuring you’re not left behind. And it shouldn’t be a once-off. Instead, you need to continuously re-evaluate their skills to spot any knowledge gaps.
If you want to remain relevant as a retail business, you need to scrutinise the retail sales skills level of your floor...
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