HOW DO WE PRICE OUR SERVICES?
An output-based pricing model is a pricing strategy where the cost is based on the results delivered or the job done, rather than the resources used or time spent. DotActiv follows an output-based pricing model because it focuses on the job that needs to be done from the client's perspective.
This approach reduces the client's stress and increases their perceived value of the service. It also ensures that the work remains in scope, delivering work that DotActiv is fully skilled, equipped, and capable of doing. This model also operates on a "use it or lose it" basis, ensuring clear deliverables for both DotActiv and the client.
CAN I CHOOSE TO ONLY BUY CATEGORY PLANNING OR FLOOR PLANNING SERVICES?
Yes, clients can choose to buy either category planning or floor planning services. However, it's important to note that these services are not just individual components but part of a holistic package that includes operations, management, account management, necessary resources, infrastructure, and support.
HOW DO I DECIDE BETWEEN PURCHASING A SOFTWARE SOLUTION OR SERVICES?
If a retail chain has reached a size where centralized buying and planning is justified, has an established replenishment system, and operates with at least one point of sale system, they may be well-suited for DotActiv's services.
These criteria indicate that the retailer has the capacity to integrate with DotActiv's systems, which is a key factor in DotActiv's ability to provide significant value and impact. This holds true regardless of the actual number of stores in the chain.
However, retailers who are still in the startup phase or lack a substantial track record might not qualify for DotActiv's services just yet. Despite this, they are still welcome to enhance their operations by purchasing DotActiv's software solutions.
WHEN SHOULD I CONSIDER BUYING DOTACTIV’S CATEGORY PLANNING SERVICE?
You should consider investing in DotActiv's Category Planning Service in the following situations:
1. Optimized Product Assortment: If you're looking to ensure that the product mix in your store aligns with customer preferences and demands, a thorough category planning can help. It can help in selecting the right products for your shelves to maximize sales and customer satisfaction.
2. Improved Shelf Space Utilization: Efficient category planning allows you to allocate the right amount of space to each product category. This ensures that high-demand products are always available and that there's no wasted space on the shelves.
3. Increased Sales and Profitability: Category planning can identify opportunities to cross-sell or upsell products, arrange them in a way that encourages add-on purchases, and ensure that promotional items are prominently displayed.
4. Adapting to Market Changes: The retail landscape and customer preferences are ever-changing. Regular category planning helps you stay updated and responsive to these shifts, ensuring that your store remains competitive and relevant.
5. Efficient Inventory Management: Proper category planning can lead to better stock rotation, reduced stockouts, and minimized overstocks, leading to better inventory turnover and reduced holding costs.
If you're facing challenges in any of the above areas or want to elevate your retail strategy, DotActiv’s Category Planning Service might be the solution you're looking for.
WHEN SHOULD I CONSIDER BUYING DOTACTIV’S FLOOR PLANNING SERVICE?
You should consider investing in DotActiv's Floor Planning Service when you want to avoid the following common pitfalls and their implications:
1. Customer Navigation Issues: If customers are finding it challenging to locate products in your store, it can lead to increased frustration. Without proper macro space planning, your shop floor can become unnavigable and deter customers from shopping with ease.
2. Unmet Sales Potential: As customer buying trends evolve, failing to adjust the store layout to the changing mix of category space can adversely impact your store’s sales performance. A well-balanced floor plan can help cater to these changing needs and boost sales.
3. Suboptimal ROI: Not achieving the desired ROI for every linear space in your store indicates that the macro space is not being optimized. To ensure customers experience a logical journey through product categories and have sufficient aisle space for comfortable movement, it's crucial to have an effective floor plan in place.
DotActiv’s Floor Planning Service aims to address these challenges and optimize your store layout for an enhanced customer experience and improved sales performance.
ARE THERE ANY HIDDEN COSTS?
There are no hidden costs associated with the agreed scope of services. However, if clients have out-of-scope requests, that generates an out-of-scope cost. If the requirements stay in scope, then the cost stays in scope.
There is a minimum initialization fee of R150,000 or three times the monthly retainer amount, whichever is bigger, which is payable within seven days of signing the contract.
CAN I CANCEL AT ANY TIME?
If you purchase software, you can cancel at any time and still use the software until the end of your license period.
If you want to cancel services, contact your DotActiv Operations Manager one month before the expected cancellation date so we can ensure everything is in order.
HOW LONG DOES IT TAKE TO SET UP THE SOFTWARE AND BEGIN USING IT?
For DotActiv Lite, as soon as the client returns the signed proposals, we immediately provision the licenses. We then send the client a link to download the software and their license key. This allows them to access and start using the software immediately.
For DotActiv Professional and DotActiv Enterprise, the process is slightly different due to the need for database integration. While we can still provide immediate access to the software and the license key, the database integration process typically takes about a month. This means that while clients can start exploring the software right away, full functionality will be available after the integration process is complete.
I STILL HAVE QUESTIONS, WHO CAN I REACH OUT TO?
If there are any questions that have not been addressed above, feel free to get in touch with us directly. You can book a meeting with an expert consultant via our website, use our contact form, or interact with our chatbot.
Alternatively, you can directly reach out to Chanelle Jacobs at chanelle.jacobs@dotactiv.com. We're here to assist you with any inquiries you may have.
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