Skip to content
Close
SEARCH
Book a Demo
Book a Demo
Support Page (2020) Hero

DOTACTIV

Our innovative software is powerful when you receive the support and in-depth training required to succeed in your business.
BOOK A DEMO
24-Hour Support

WE EMPOWER YOU TO GET THE MOST VALUE FROM OUR INNOVATIVE SOFTWARE

After purchasing DotActiv software, we’ll ensure you’re set up for category management success with a dedicated customer success consultant, 24-hour technical support and a complimentary planogram development service.

PROACTIVE CUSTOMER SUCCESS CONSULTANT

Acting as a trusted advisor and category management coach, our customer success consultant will be your voice within DotActiv, manage your day-to-day software needs, and proactively identify any opportunities where you can grow your business.

TOUCH
Customer Relationship Management
Customer Relationship Management

Your customer success consultant will manage your day-to-day category management needs, ensuring you have all you need to succeed.

Explore How We Ensure Success
TOUCH
Empowering Clients
Empowering Clients

Thanks to in-depth training provided by us and the DotActiv Academy, you’ll gain all the knowledge you need to get the most out of DotActiv software.

Explore How We Empower Clients
TOUCH
Identify Opportunities
Identify Opportunities

Working alongside you, we will assist you to identify any opportunities that can help you to grow and improve your retail business.

Explore How We Identify Gaps
TOUCH
Monthly Check-Ins
Monthly Check-Ins

Over and above managing your day-to-day needs, your dedicated customer success consultant will host monthly check-ins to discuss any known issues and solutions.

Explore How We Address Issues

 

 

 

 

"DotActiv's consultants are great at engaging with consumer brand teams. In our case, they added significant value to the haircare category."
Grant Heynes Strategic Director at Great Africa Hair Company
Great Africa Hair Company

24-HOUR TECHNICAL SUPPORT

The DotActiv support team is available 24 hours a day, Mondays (01:00 AM) to Fridays (23:59 PM) South African time (GMT+2).

 

 

 

 

"Thank you for everything you have done over the last two days. The special input and hands-on hard work are really appreciated. Thumbs up to the team at DotActiv."
Ben Lubbe Retail Operations Manager at SPAR, Pharmacy at SPAR
Spar Testimonial 2021

COMPLIMENTARY PLANOGRAM DEVELOPMENT SERVICE

When you purchase an annual license of DotActiv Pro or Enterprise, you get a complimentary ready-to-implement data-driven planogram for a category of your choice. This service is limited to 150 SKUs.
TOUCH
Performance Objectives
Performance Objectives

We’ll understand your planogramming needs and determine opportunities to improve the product layout and space allocations for your category.

TOUCH
Preliminary Plan
Preliminary Plan

We’ll build a ready-for-implementation planogram, complete with data. It includes a set of insight reports for both your head office and in-store use.

TOUCH
Plan Delivery
Plan Delivery

We’ll deliver a revised and optimised planogram. We’ll also outline what financial and practical benefits you can expect from a wider planogram rollout.

TOUCH
Performance Analysis
Performance Analysis

You’ll get an in-depth understanding of the best and worst-performing products in the category. We’ll also unpack you our planogram generation process

DON’T HAVE THE AVAILABLE RESOURCES? LEVERAGE OUR CATEGORY MANAGEMENT SERVICES TO ACHIEVE YOUR OBJECTIVES

With DotActiv’s category management services, you’ll get data-driven category optimisation deployed at record speed through unparalleled expertise and leading software.
EXPLORE SERVICES