We Provide Proactive Support and In-Depth Training to Empower You to Get The Most Value From Our Innovative Software

Our innovative software is only powerful when you receive the support and in-depth training required to succeed in your business. We provide you with dedicated software account advisors, 24-hour technical support and a complimentary planogram development service.

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Dedicated Software Account Advisors. 24-Hour Technical Support. Complimentary Planogram Development Service.

After purchasing DotActiv software, we’ll ensure you’re set up for category management success. Get access to a software account advisor and lean on our exceptional 24-hour technical support.

1. Proactive Software Account Advisors

Acting as a trusted advisor and category management coach, our software account advisors will manage the day-to-day needs of our clients and proactively identify any opportunities where they can grow their business.

Customer Relationship Management

Your software account advisor will manage your day-to-day category management needs and ensure that you have everything you need to succeed.

Empowering Clients

Thanks to in-depth training provided by us and DotActiv Academy, you’ll gain all the knowledge you need to get the most out of DotActiv software.

Identify Opportunities

Working alongside you, we will assist you to identify any opportunities that can help you to grow and improve your retail business.

Monthly check-ins and Quarterly Reviews

Over and above managing your day-to-day needs, your dedicated software account advisor will host monthly check-ins with you to discuss any known issues and solutions.

"DotActiv's consultants are great at engaging with consumer brand teams. In our case, they added significant value to the haircare category."

Grant Heynes - Strategic Director at Great Africa Hair Company

2. 24-Hour Technical Support

Automated support ticketing system

We have an automated support ticket system built into the software so you can log a ticket whenever you need immediate assistance.

Task Urgency Levels

Our support team strives to respond as quickly as possible to any logged support ticket. We have four urgency levels that assist us to treat any issue with the relevant urgency and resolution.

"Thank you for everything you have done over the last two days. The special input and hands-on hard work are really appreciated. Thumbs up to the team at DotActiv."

Ben Lubbe - Retail Operations Manager at SPAR, Pharmacy at SPAR

3. Complimentary Planogram Development Service

Clients who purchase an annual license of DotActiv Lite, Pro or Enterprise get a complimentary planogram development service. Our consultants will develop a first implementable and performance-enhancing planogram for a category of your choice.

Realogram Analysis

We’ll provide you with a realogram analysis to determine opportunities to improve the product layout and space allocations for the category.

Revised and Optimised Planogram

We’ll build a revised and optimised planogram that’s ready for implementation. It includes a set of insight reports for both head office and in-store use.

Business Case

You’ll get a customised business case to outline what financial and practical benefits you can expect from a wider planogram rollout.

Planogram Generation Process

You’ll get an in-depth understanding of our planogram generation process, the requirements, and the associated benefits that you can expect.

Don’t Have Resources Available? Leverage Our Dedicated Category Management Services to Achieve Your Objectives Quickly and Efficiently

With DotActiv’s category management services, you’ll get data-driven category optimisation deployed at record speed through unparalleled expertise and leading software.

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Link Pharmacy Group Case Study

With close to 200 owner-managed pharmacies, Link Pharmacy is recognised as the leading independent community pharmacy group in South Africa. It is owned by UPD.

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